HOW OUR BESPOKE DESIGN SERVICE WORKS

Choosing such an important ring is one of the biggest decisions you’ll ever make. If you want a unique and personal ring and are planning to have it made for you, you will want to get it absolutely right.

Here’s how we expertly guide you through the process in three steps:

- Discovery

- Design

- Delivery

and how we help keep your ring perfect afterwards.

PH

DISCOVERY

Before we start designing your ring, we find out as much as we can about what you want. This begins with an initial chat - usually a phone call - in which we establish what you’re looking for, and how we can best help you.

We follow this with an in-depth Design Consultation in which we identify what’s most important to you, understand your partner’s unique style, and discuss how we can create exactly what you want.

We understand that everyone has a budget and we always keep within your comfort zone - see Design Costs for more information.

The relationship between designer and client is important to the success of the project so this is an excellent opportunity to find out how well we will work together.

The Design Consultation

After the initial discussion, the next step is a Design Consultation with Julie. This is key to the Discovery stage and is always by appointment, either in London or Farnham (or by phone or online if that is more convenient).

This in-depth Consultation enables us to discover your ideas for your ring. Don’t worry if you are starting from scratch, or haven't the first idea. We have models and sketches to help you decide what you want, and equally importantly, what you do not want.

If you have examples, or a clear idea of exactly what you are looking for, these are useful to help crystallise the design concepts.

Whatever your starting point, we begin with what you want, and listen very carefully to your thoughts and ideas, your concerns and priorities. We do not keep a stock of ready-made rings for sale, so no-one is going to try to sell you just what happens to be in the cabinet.

Service Levels

During the Design Consultation we’ll also discuss what is included in our services and explain how service fees and production costs work.

If you decide to proceed, we offer three Service Levels from which you can choose:

- Design-Only

- Bespoke

- Bespoke Plus

Then we draw up your Service Agreement.

PH
Guarantees

All our work is covered by our three Guarantees:

- our Trade Price Guarantee ensures you get the best price

- our Workmanship Guarantee ensures excellent quality

- our Satisfaction Guarantee ensures she will love it.

DESIGN

Once we’ve established what you want, we produce initial Design Concepts and supply sample trade prices based on the gems and metals you have specified, and your budget.

We then work with you to revise the designs until you’re completely happy. You can have as little or as much input in this process as you wish. To help you visualise your finished ring, we provide photorealistic images of each design.

Sourcing Your Diamond or Gemstone

The next step is to find the right Diamond or Gemstone. We offer advice, explain the pros and cons of each of your options, make recommendations and help you to choose the right stones for your ring. We can even source unusual and difficult stones, and have them cut specially if you wish.

PH

Ring Size

Knowing what’s the right size to make a ring is often a challenge, so we have some useful ideas on how to find her ring size if you are planning this as a surprise gift.

Production Agreement

When you’re ready to have your ring made, we’ll set out your detailed Production Agreement and a Trade Price quotation. At this point, a production deposit confirms your order.

DELIVERY

This is the most exciting stage. We bring your design to life using carefully chosen workshops that uphold the highest standards of quality and craftsmanship to make your ring. We pick the best people for your particular design, and keep you informed of the progress of your ring.

When your ring is finally ready, we present it to you in a beautiful, handmade fine leather box with a valuation report for insurance purposes.

If you wish you can collect your ring in person, or we can deliver it by courier, or ship to anywhere in the world.

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KEEPING IT PERFECT

You’re giving a ring that will be treasured for life, and we want to help make sure it stays as perfect as possible.

For initial reassurance, our Satisfaction Guarantee ensures that your partner will have a ring she loves, and our Workmanship Guarantee comprehensively covers any defects in craftsmanship.

After nine months, we provide a full check-up service of your ring in which we check all settings, clean the stones and re-polish the metal if necessary.

If your ring is a surprise gift, we’ll discuss resizing with you at the design stage and will undertake this as agreed.

We keep all records of your commission, so when you’re ready for your wedding bands, a wedding gift or an eternity ring, anniversary or birthday gift, we’ll have all the information you need to make your choice.

WHAT OUR CLIENTS SAY

'Julie freely gave guidance, instruction and confidence in designing and producing my fiancée's engagement and wedding set. This was a challenging brief, not available 'off-the-shelf', and with a tight schedule.

PH

She involved us throughout the entire process from face-to-face consultation at our South London offices, to the final delivery and after-care. This reinforced confidence and trust. This was especially so when Julie patiently went through the challenging metallurgical engineering during the CAD design phase, then tested the concept with wax prototypes, before updating us on workshop progress, as well as ethically sourcing the diamonds and precious stones.

Julie provides a full end-to-end professional service especially when confidence in the actual process of designing, crafting and ethical sourcing is so important to someone so new to this field endeavouring towards 'the perfect ring' of choice. Dan & Kate' DAN M via Tripadvisor

THE NEXT STEP

Julie Peel photoGetting the right advice is the key to success. Commissioning a bespoke ring may seem daunting at first, and it may take you out of your comfort zone, but with the right advice, you too can get it right – and she will love it that you did!

If you would like to talk to me about whether Bespoke is right for you, please do Get in Touch to arrange a no-obligation chat. Or email me at info@juliepeel.co.uk. I look forward to hearing from you soon.



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